Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
Personal Information
- Name and contact information (email, phone number)
- Payment and billing information
- Account credentials and preferences
- Communication history with our support team
Usage Information
- Game selections and preferences
- Website usage patterns and interactions
- Device information and IP addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- Process your lottery ticket purchases and manage your account
- Send you important updates about draws and results
- Provide customer support and respond to your inquiries
- Improve our website functionality and user experience
- Comply with legal obligations and prevent fraud
- Send marketing communications (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With lottery authorities for ticket registration and prize distribution
- With payment processors to complete transactions
- With service providers who assist in our operations
- When required by law or to protect our rights
- With your explicit consent
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Secure hosting infrastructure and monitoring
- Employee training on data protection practices
Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Opt-out of marketing communications
- Lodge a complaint with data protection authorities
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Preference cookies to remember your settings
- Security cookies to protect against fraud
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: [email protected]
- Phone: 1300 188 911
- Address: Echo Draw Drop Pty Ltd, Sydney, NSW, Australia
Last Updated: January 15, 2024